Frequently Asked Questions
What makes LevelUp Outfit special compared to other brands?
At LevelUp Outfit , we believe that dressing should inspire and empower you. Our clothing is made from high quality fabrics and designed with motivational messages to help you reach your full potential. Every hoodie and t-shirt reflects our values: positivity, empowerment and growth.
What materials are used in your products?
We pride ourselves on using only the highest quality materials in our hoodies and t-shirts. Our fabrics are a blend of cotton, 20 polyester OEKO-TEX STANDARD 100 MADE OF 100% ORGANG COTTON , offering the perfect combination of comfort, durability and style. We make sure every product feels good and looks good, so you can put on your motivation all day long.
How should I care for my LevelUp Outfit?
To keep your LevelUp Outfit in good condition, follow these simple care instructions:
- Machine wash in cold water with clothes of the same color.
- Dry on low heat or hang to dry to avoid shrinkage.
- Avoid bleach and harsh chemicals.
- If ironing is necessary, use a low temperature and avoid ironing prints.
What sizes do you offer?
We offer a wide range of sizes for hoodies and t-shirts so that all body types can find the right fit:
- S, M, L, XL, XXL, XXXL
You can check the Size Chart for each product for more detailed measurements and recommendations.
How long will it take for my order to arrive?
Usual delivery times are:
- Domestic (Finland) : 3-7 business days.
- International delivery : 7-14 business days.
Please note that delivery times may vary depending on your location and possible delivery delays. We also offer express ordering at checkout for faster delivery.
Do you ship internationally?
Yes, we ship our products worldwide ! Shipping costs and times will vary depending on your location, but we strive to make sure you can LevelUp your style no matter where you are.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer an easy return and exchange policy within 14 days of receiving the product. The product must be unused, unwashed and in its original condition. You can find more information on the Returns and Exchanges page.
How can I track my order?
When your order has been shipped, you will receive a tracking code and a link to track your package by email. You can also log into your LevelUp Outfit account to view your order status and tracking information at any time
Do you offer discounts or campaigns?
From time to time we offer seasonal promotions and exclusive discounts to our community. Subscribe to our newsletter to receive the latest offers, new product launches and Motivational content. Also follow us on social media for more offers and updates!
How can I contact customer service?
If you have questions, concerns or feedback, our customer service is ready to help! You can contact us in the following ways:
- Email : info@levelupoutfit.com
- Contact Form : Visit our Contact Us page and send an inquiry.
We aim to respond to all inquiries within 24-48 hours .
Can I customize my LevelUp Outfit?
Currently, we do not offer individual customization services. However, stay tuned as we are always looking for ways to expand our services to better meet your needs!
Do you offer gift cards?
Yes, we offer gift cards in various amounts. They are the perfect way to share the gift of motivation and style with friends and family. You can buy a gift card directly from our website.
What payment methods do you accept?
We accept several payment methods, such as:
- Credit cards : Visa, MasterCard, American Express
- PayPal
- Apple Pay and Google Pay
- Klarna
Paytrail (Includes online payment buttons of all domestic banks, card payments and mobile payments.)